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People Operations Manager

2 months ago

Burlington, Vermont, United States Rhino Foods Inc. Full time
Job Overview

Purpose of the Role:

At Rhino Foods, we have built our reputation on delivering high-quality, ready-to-eat ingredients for ice cream and frozen desserts for over four decades. Our commitment to customer satisfaction, premium ingredients, and a robust food safety program drives our continuous innovation in the industry. As a certified B Corporation, we strive to leverage business as a force for good.

As the People Operations Manager, you will spearhead initiatives to foster a positive workplace culture that embodies our core values and vision. You will oversee a dedicated team of HR professionals managing all facets of the employee lifecycle. Collaborating closely with the Director of People & Culture, you will combine strategic insight with practical execution to advance our people-focused initiatives.

Key Responsibilities:

Leadership & Management:

  • Team Development: Guide, mentor, and nurture a team of HR specialists, providing the necessary support to ensure both individual and collective success.
  • Task Coordination: Clearly communicate job expectations, prioritize team responsibilities, and ensure timely completion of all assignments.
  • Performance Monitoring: Assess and document team and individual performance, offering ongoing feedback and formal evaluations to encourage professional growth.
  • Issue Resolution: Tackle complex challenges raised by staff, assist them in problem-solving, and ensure root causes are addressed effectively.
  • Team Collaboration: Organize regular team meetings to maintain alignment, address concerns, and enhance cooperation within the People Operations team.

Employee Engagement:

  • Performance Feedback: Deliver proactive performance assessments, manage conflicts, and implement disciplinary measures when necessary, focusing on resolution and improvement.
  • Investigative Processes: Conduct comprehensive investigations into employee relations matters, ensuring equitable and consistent outcomes, and advise the Director of People & Culture on necessary actions.
  • Performance Oversight: Direct the performance management process, including coaching, feedback monitoring, and managing corrective actions as per established protocols.

Recruitment Strategy:

  • Staffing Initiatives: Oversee recruitment strategies to fulfill organizational requirements, including job description reviews, position advertising, and equitable salary determinations.
  • Community Partnerships: Establish strong connections with community organizations, staffing agencies, and other businesses to maintain candidate pipelines and promote career opportunities at Rhino Foods.

Benefits Management:

  • Daily Oversight: Manage the administration of employee benefit programs, including insurance, retirement plans, wellness initiatives, and employee perks.
  • Clear Communication: Ensure transparent and accurate communication regarding benefit coverage, procedures, policies, and changes to employees.
  • Wellness Initiatives: Oversee wellness programs through education and the implementation of health initiatives.

Plan Evaluation & Vendor Relations:

  • Benefit Plan Assessment: Lead the evaluation of benefit plans to determine effectiveness, competitiveness, compliance, and employee satisfaction.
  • Budget Oversight: Develop and manage the financial budget related to benefits, workers' compensation, and other HR functions.
  • Vendor Management: Build and maintain relationships with benefit vendors and brokers to negotiate competitive pricing and assess service quality.

HR Information Systems:

  • HRIS Management: Supervise HRIS processes, ensuring compliance with company policies and state/federal regulations, including payroll and benefits enrollment.
  • Data Utilization: Use HRIS data to support audits, analyze trends, and identify areas for enhancement, developing proactive solutions.
  • Continuous Improvement: Seek and implement ongoing improvement opportunities within the HRIS, exploring new modules and technologies as they become available.

Operations, Compliance & Strategy:

  • Policy Enforcement: Ensure consistent application of company policies and procedures to uphold fairness and equity throughout the organization.
  • Regulatory Awareness: Stay informed on employment laws and regulations, making recommendations to ensure compliance and mitigate risks.
  • HR Projects: Lead HR-related projects, collaborating with the Director of People & Culture and department leaders to align HR strategy with Rhino's strategic objectives.
  • Training Programs: Manage training initiatives related to HR topics and best practices.

Culture & Brand Advocacy:

  • Program Implementation: Support the execution of employee programs, including leading training sessions, employee interest groups, and wellness/social activities that promote Rhino's culture.
  • New Hire Orientation: Assist the People Operations team in facilitating new employee orientation activities, ensuring new hires feel welcomed and integrated into Rhino Foods.
  • Inclusive Environment: Foster an inclusive and supportive culture for all employees through active relationship-building across shifts and departments.
  • Value Promotion: Uphold and advocate for Rhino's purpose, principles, and vision, embodying our values and commitment to employee-focused practices.

Qualifications:

  • Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.
  • A minimum of three years of HR management experience is preferred.
  • Certifications such as PHR, SPHR, SHRM-CP, or SHRM-SCP are highly desirable.
  • Exceptional communication, interpersonal, and conflict resolution skills.
  • Strong organizational, analytical, and problem-solving capabilities.
  • Knowledge of employment laws and regulations.
  • Proficiency in Microsoft Office Suite and HRIS and talent management systems.
  • A collaborative team player with a respectful attitude.
  • Ability to manage projects and facilitate change initiatives.

Rhino Foods operates in a three-shift manufacturing environment, requiring occasional off-shift support and presence.

We are dedicated to fostering an inclusive and equitable workplace where all individuals are treated with dignity and respect. We adhere to the principles of Equal Employment Opportunity, striving to eliminate discrimination, promote diversity, and create a culture of belonging.

Rhino Foods is committed to building a resilient business while addressing social change, including confronting structural inequity. Our team works to reduce barriers to access that may exclude individuals from the workforce due to various factors.

*Employment is subject to successful screening on national and state sex offender registries.