Strategic Operations Manager

6 days ago

Burlington, Vermont, United States OhMD Inc Full time
Job Description

Job Title: Executive Director of Operations

Company: OhMD Inc

Location: Remote

Job Type: Full-time

About Us:

OhMD Inc is a leading patient conversation company dedicated to improving healthcare through innovative communication solutions. We're seeking a highly skilled Executive Director of Operations to join our team and drive our mission forward.

Job Summary:

We're looking for a seasoned operations expert to lead our team in strategic planning, cross-functional project management, and process improvement. As an Executive Director of Operations, you'll be responsible for developing and implementing organizational strategies, overseeing key initiatives, and ensuring seamless communication between departments.

Key Responsibilities:

  • Strategic Planning and Execution:
    • Collaborate with the CEO and executive team to develop and implement organizational strategies aligned with our mission
    • Oversee cross-functional projects, ensuring they contribute to our goal of improving healthcare through conversations
    • Monitor progress on key initiatives and provide regular updates to leadership, embodying our value of clear communication
  • Communication and Liaison:
    • Facilitate transparent and frequent communication between the CEO, executive team, and staff
    • Act as a bridge between departments, fostering collaboration and resolving conflicts with empathy and authenticity
    • Prepare and deliver articulate and concise presentations to internal and external stakeholders
  • Operational Efficiency:
    • Identify opportunities for process improvement, constantly reinventing our approaches to stay agile
    • Assist the CEO in prioritizing commitments and maximizing productivity
    • Coordinate and lead executive team meetings, ensuring follow-through on action items and applying the 1:3:1 principle
  • Problem-Solving and Decision Support:
    • Analyze complex issues and provide data-driven recommendations to the CEO, always acting with integrity
    • Conduct research on healthcare industry trends and competitive landscape
    • Support the CEO in making informed decisions by gathering and synthesizing relevant information
  • Culture and Values Champion:
    • Embody and promote OhMD's values of Communication, Authenticity, Responsibility, and Enthusiasm
    • Foster a culture of selfless candor, encouraging the use of the Four A's framework for giving and receiving feedback
    • Cultivate a positive and collaborative work environment that attracts and retains stunning colleagues

Qualifications:

  • Bachelor's degree in Business Administration, Healthcare Management, or related field; MBA preferred
  • 5+ years of experience in a senior management or consulting role, preferably in healthcare or technology
  • Exceptional analytical and problem-solving skills
  • Outstanding written and verbal communication abilities
  • Proven track record of project management and cross-functional collaboration
  • Passion for improving healthcare through innovative communication solutions

Desired Attributes:

  • Radical Responsibility: Demonstrate a commitment to taking full ownership of your actions and decisions, treating OhMD's resources as your own
  • Curiosity and Learning: Approach challenges with an open mind, constantly seeking ways to reinvent and improve our processes
  • Emotional Intelligence: Recognize and manage your own emotions while effectively supporting others, fostering an environment of authenticity and empathy
  • Candor and Integrity: Communicate openly and honestly, embodying our value of transparent communication and selfless candor
  • Enthusiasm and Drive: Show passion for creating amazing experiences in healthcare, moving with speed and agility to achieve results
  • Adaptability: Thrive in our evolving culture, embracing change and helping the organization continuously reinvent itself
  • Strategic Thinking: Apply the 1:3:1 principle to problem-solving, coming prepared with solutions and recommendations
  • Team Player: Celebrate wins for yourself and others, fostering a culture of collaboration and mutual support

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