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Security Operations Manager
2 months ago
Job Summary
Cone Health Employee Health & Wellness is seeking a highly skilled and experienced Security Supervisor to oversee the daily activities of Security Officers and operations at assigned locations. The successful candidate will be responsible for ensuring the safety and security of employees, patients, visitors, and property.
Key Responsibilities
- Collaborate with department leaders to build and maintain operational schedules, plan daily assignments, and conduct daily briefings for security operations.
- Assess shift personnel and equipment needs, monitor shift operations, and work to resolve problems as they arise.
- Delegate specific tasks to security officers and department personnel, and inform the Manager Security regarding potential problems/issues and recommend possible solutions.
- Supervise, assign, and evaluate activities of shift personnel, ensuring adherence to department and Cone Health policies and procedures.
- Evaluate, counsel, and mentor shift personnel on job performance, conduct performance evaluations as required, and mentor security officers to performance standards.
- Monitor training progress of new security employees, recommend updates, and implement changes in the training program.
- Round with officers in the field and at posts to foster positive collaboration and communication between supervisor and employee.
- Frequently oversee emergency situations as they arise, notifying and involving appropriate leaders throughout the organization.
- Represent Security Services in daily Safety Huddles, meetings, and other outreaches as assigned.
- May be assigned to assist with staffing coverage as needed and complete special projects, including assistance with security investigations.
- Support Manager Security and Security Services management team with assigned duties as requested and during major disasters, drills, and emergency situations.
- Provide appropriate internal and external disaster assistance according to hospital policy and procedures.
- Understand Cone Health Security Management Plan and role of Security Services in plan administration.
- Complete assigned training or attain other specialized knowledge of access systems, camera systems, and communications systems.
- Operate systems at a high level of proficiency, including proper response to system compromise or failures.
- Monitor and direct employee performance in management of Security Services department email inbox.
- Participate and support hiring and onboarding of new employees.
Qualifications
- Education: High School Diploma or equivalent; Associate or bachelor's degree (Criminal Justice or Business-related field of study preferred).
- Experience: Minimum 2 years practical experience working in security, military, or related field; 2-5 years experience in health care security/supervision, military, police, or related field preferred.
- Licenses/Certifications: Valid Driver's License; BLS (CPR) | AHA Health Care Provider or American Red Cross; IAHSS Healthcare Security and Safety Officer certification; ICS 700 and 800 Incident Structure Certificates; S.T.A.R.R/de-escalation training.