Patient Care Coordinator

3 days ago


New Orleans, Louisiana, United States InsideHigherEd Full time
Job Summary

The Patient Representative is a vital member of the Tulane University Campus Health team, dedicated to supporting and promoting student health and wellbeing as a core institutional value. This role resides within the Health Center for Student Care and reports to the Director of Operations and Auxiliary Services.

Key Responsibilities
  • Provide exceptional customer service to patients and visitors, ensuring a welcoming and supportive environment.
  • Manage front desk operations, including scheduling appointments, verifying insurance information, and checking out patients after their visit.
  • Work closely with the Senior Patient Representative to coordinate patient care with nurses and providers, maintaining a consistently high standard of care.
  • Contribute to the ongoing integrity of clinic operations, ensuring a smooth and efficient experience for patients and staff.
Requirements
  • High School diploma or equivalent
  • Two years of office experience, including one year of customer service
Preferred Qualifications
  • Three years' experience in a medical setting
  • Experience with third-party billing and insurance
  • Certified as a CNA, Pharmacy Technician, Laboratory Technician, or Medical Services Coder


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