Technical Support Engineer
2 weeks ago
The Global Infra team is dedicated to developing engineering solutions that enhance efficiency and productivity across data warehouses. Our core mission is to deliver technical support as a service to data engineers, data scientists, and software engineers. We utilize a variety of internal customer tools and frameworks to achieve these engineering objectives.
The Infra Engineering Support (IES) specialist will become a subject matter expert in the company's data tools, providing essential front-line support services such as moderating discussions, addressing support inquiries, and enhancing documentation. Furthermore, the IES specialist will engage in advanced debugging and troubleshooting to independently resolve issues and escalate more complex problems to on-call engineers. They will investigate alerts and failed tests, identify trends for product teams, and offer insights based on user feedback. Additional responsibilities and opportunities for advancement will be tailored to the candidate's skill set and ambition.
The IES specialist will actively participate in team discussions, road mapping, and backlog management. A successful candidate will utilize their understanding of user challenges to provide insights and assist in prioritizing the backlog.
- Key Responsibilities:
- Collaborate closely with Data Engineers, Software Engineers, and Data Infrastructure Engineers.
- Work alongside internal engineering teams to support critical enterprise applications and development platforms.
- Serve as the primary contact for resolving engineering inquiries and requests.
- Act as a subject matter expert on various products and tools to enhance the company's engineering productivity.
- Utilize knowledge and experience for the continuous improvement of the company's products and platforms.
- Communicate effectively (both verbally and in writing), build strong relationships with partner teams, and deliver high-quality service.
- Qualifications:
- BSc/Associate degree in Computer Science, Engineering, or a related field.
- Exceptional interpersonal skills, with the ability to build relationships within a diverse, global, and cross-functional team.
- Basic proficiency with development tools (Python, SQL, PHP, JavaScript, or similar).
- Ability to thrive in a rapidly changing environment and quickly learn new technologies.
- Strong analytical, problem-solving, and organizational skills, maintaining focus under pressure.
- Capability to swiftly assess, analyze, and troubleshoot issues, conveying information clearly and concisely.
- Fluency in English.
- Preferred Qualifications:
- Demonstrated experience with Business Intelligence visualization tools such as Tableau, MicroStrategy, or Power BI.
- Proven background in operations/support roles or other technical positions.
- Interest in ongoing technical training and career development.
This position offers comprehensive benefits, including medical, dental, vision, life insurance, 401k, and more.
OUR COMMITMENT:
At Crystal Equation Corporation, we empower individuals and advance technology initiatives by fostering trust. Your recruiter will prepare you for the interview, gather feedback, guide you through necessary paperwork, and provide everything you need for a successful start. We are dedicated to supporting you throughout your professional journey.
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