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Technical Support Engineer
2 months ago
AMAX is seeking a highly skilled IT Infrastructure Solutions Specialist to join our team. As a key member of our technical staff, you will be responsible for designing and implementing complex IT infrastructure solutions based on customer requirements.
Key Responsibilities- Design and Implement IT Infrastructure Solutions: Collaborate with sales teams to understand customers' needs and develop technical solutions to meet those needs.
- Technical Support and Troubleshooting: Provide technical support and troubleshooting assistance to customers for AMAX's products and solutions.
- On-Site Installations and Repairs: Perform on-site installations, repairs, and maintenance of hardware and software products.
- Technical Documentation: Create and maintain technical documentation related to deployed systems and service activities, including troubleshooting guides and knowledge base articles.
- Collaboration and Communication: Communicate with customers to understand their technical issues and provide timely and effective solutions.
- Bachelor's Degree in Computer Science or Related Field: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Technical Expertise: Familiarity with x86 server hardware, good knowledge of networking protocols and technologies, and experience designing and implementing IT infrastructure solutions.
- Soft Skills: Strong problem-solving, communication, presentation, and analytical skills, ability to work independently and efficiently manage time and priorities.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Flexible Spending Account
- Commuter Benefits
- Disability Insurance
AMAX is a leading provider of IT solutions and services. We are committed to delivering high-quality solutions that meet the evolving needs of our customers. Our team is passionate about technology and dedicated to providing exceptional service.
