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Technical Support Specialist for EV Solutions
2 months ago
Salary: Competitive
About Zerova Technologies:
Zerova Technologies USA LLC is at the forefront of designing and producing a comprehensive range of electric vehicle (EV) charging solutions that empower brands worldwide. Our commitment to innovation and collaboration ensures that we align closely with our partners to achieve mutual success in the evolving EV market.
As a subsidiary of Phihong Technology, we leverage over 50 years of expertise in manufacturing power products, offering an unparalleled product portfolio that addresses diverse EV charging scenarios.
We prioritize cultural compatibility with our partners and are dedicated to integrating sustainable practices into our solutions, focusing on green energy and carbon reduction.
Key Responsibilities:- Assist field engineers and clients by providing technical support, including troubleshooting, diagnosis, repair, installation, modifications, system upgrades, and customer training.
- Analyze problems and identify issues of varying complexity.
- Manage escalations and critical customer situations effectively.
- Work collaboratively with field support, engineering, and operations teams to provide feedback on serviceability, reliability, installation ease, upgrades, and other quality metrics.
- Prepare Root Cause Analysis (RCA) reports for each technical support case.
- Replace various components within EV charging stations as needed.
- Ability to interpret block and wiring diagrams.
- Self-driven and proactive in approach.
- Comfortable with wiring, installation, and diagnosis of 3-phase AC power connections.
- Experience in updating firmware for Linux-based devices.
- Quickly understand the functional algorithms of EV charging applications.
- Strong written and verbal communication skills.
- Minimum of 1+ years of experience in technical support or troubleshooting roles.
- Demonstrated skills in electrical wiring, product reliability, testing, or quality engineering.
- Familiarity with electric vehicle systems/components, including RESS, motors, motor controllers, charging systems, high voltage, lithium batteries, and/or EV/HEV control systems.
- Ability to address and resolve field-related issues to minimize downtime.
- Excellent communication skills, capable of conveying complex concepts clearly.
- Basic knowledge of TCP/IP is required; understanding of 7-layer application protocols is a significant advantage.
- Willingness to travel domestically up to 10%.
- Bachelor's Degree in Electrical Engineering (EE), Computer Engineering (CE), or Computer Science (CS) is strongly preferred, or equivalent experience.
- Ability to lift up to 50 pounds.
- 401(k) matching
- Flexible Spending Accounts (FSA)
- Dental insurance
- Health insurance
- Vision insurance
- Life insurance
- Paid time off
Zerova Technologies is an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees.
