Customer Service Representative

1 day ago


Commerce City, Colorado, United States South Adams County Water and Sanitation District Full time

**Job Summary**

The South Adams County Water and Sanitation District is seeking a highly skilled and customer-focused individual to join our team as a Customer Care Agent in our Administrative Offices.

**Key Responsibilities:**

• Greet customers and provide exceptional service in a fast-paced office environment

• Process cash, check, and credit card payments in person and over the phone

• Respond to customer inquiries and resolve issues in a timely and professional manner

• Collect and process payments, including handling cash, checks, and credit card transactions

• Investigate and resolve customer complaints and concerns regarding water and sanitation services

• Assist customers with payment issues and provide support with water and wastewater account inquiries

• Maintain accurate records and reports, including customer interactions and payment processing

• Collaborate with other team members to achieve departmental goals and objectives

**Requirements:**

• High School Diploma or equivalent combination of education and experience

• Previous customer service and administrative experience, with a focus on cash handling and problem-solving

• Proficient computer skills, including knowledge of Microsoft Office (Word, Excel, Outlook)

• Excellent communication, organizational, and problem-solving skills

• Ability to work independently and as part of a team

• Self-starter with a strong work ethic and commitment to customer satisfaction

**Benefits:**

• Competitive salary range ($16.27 - $26.85) based on qualifications and experience

• 100% medical and dental insurance premiums paid by the District

• Vision, life/disability, and 457 retirement savings plan options

• Pension plan and pet insurance

• Discount partners and wellness programs

• Successful candidates will be required to complete a drug screen and background check prior to employment



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