Customer Service Representative
1 day ago
**Job Summary**
The South Adams County Water and Sanitation District is seeking a highly skilled and customer-focused individual to join our team as a Customer Care Agent in our Administrative Offices.
**Key Responsibilities:**
• Greet customers and provide exceptional service in a fast-paced office environment
• Process cash, check, and credit card payments in person and over the phone
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Collect and process payments, including handling cash, checks, and credit card transactions
• Investigate and resolve customer complaints and concerns regarding water and sanitation services
• Assist customers with payment issues and provide support with water and wastewater account inquiries
• Maintain accurate records and reports, including customer interactions and payment processing
• Collaborate with other team members to achieve departmental goals and objectives
**Requirements:**
• High School Diploma or equivalent combination of education and experience
• Previous customer service and administrative experience, with a focus on cash handling and problem-solving
• Proficient computer skills, including knowledge of Microsoft Office (Word, Excel, Outlook)
• Excellent communication, organizational, and problem-solving skills
• Ability to work independently and as part of a team
• Self-starter with a strong work ethic and commitment to customer satisfaction
**Benefits:**
• Competitive salary range ($16.27 - $26.85) based on qualifications and experience
• 100% medical and dental insurance premiums paid by the District
• Vision, life/disability, and 457 retirement savings plan options
• Pension plan and pet insurance
• Discount partners and wellness programs
• Successful candidates will be required to complete a drug screen and background check prior to employment
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