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Customer Service Representative

2 months ago

Commerce City, Colorado, United States King Soopers Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide friendly and efficient customer service, responding to customer inquiries and resolving issues in a timely manner
  • Greet customers in a genuine and friendly manner, assisting them with product location, loading/unloading heavy items, and retrieving out-of-reach items
  • Anticipate customer needs, effectively communicate with them, and respond to questions and resolve issues to strengthen customer loyalty
  • Oversee front-end operations, meeting or exceeding sales, profit, and labor goals through effective cost control, labor efficiencies, excellent service, and shrink control
  • Ensure front-end cleanliness, maintenance, and sanitation, and determine work priorities and task lists to maintain adequate front-end conditions
  • Train, monitor, and coach associates on front-end policies and procedures, including proper handling of product, tender, and coupons, scanning error procedures, and price checks to reduce shrink and waste
  • Communicate pricing and signage discrepancies to the pricing coordinator and provide back-up coverage for the service operations manager in their absence
  • Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations, and bookkeeping, and operate equipment per company standards
  • Assist with front-end functions, including checkout transactions, stocking, bagging, cart collection, and cleaning, and comply with and reinforce all food safety, sanitation, and safety regulations/guidelines/procedures and programs
Requirements
  • High School Diploma or GED
  • 6 months related experience or training; or equivalent combination of education or experience
  • Effective interpersonal and customer service skills
  • Good math skills (ability to add, subtract, multiply, and divide)
  • Sound judgement/decision making skills
  • Friendly, approachable, outgoing demeanor/team player
  • Ability to work in a fast-paced environment
  • Good oral and written communication skills
  • Familiar with Microsoft Office Word and Excel