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Customer Service Representative

2 months ago

Commerce City, Colorado, United States Tapestry Full time
Job Description

Job Summary: We are seeking a highly motivated and customer-focused Sales Associate III to join our team at Tapestry. As a Sales Associate III, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of product knowledge.

Key Responsibilities:
  • Customer Service: Provide personalized service to customers, answering questions and making recommendations to drive sales and increase customer satisfaction.
  • Sales: Meet or exceed sales targets by effectively communicating product features and benefits to customers.
  • Product Knowledge: Stay up-to-date on product knowledge, including features, benefits, and current offerings.
  • Visual Merchandising: Maintain a visually appealing store environment, including merchandise displays and visual presentations.
  • Operations: Ensure all daily tasks are completed, including maintaining store standards, processing transactions, and replenishing inventory.
Requirements:
  • Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical: Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet.
  • Physical: Ability to execute at a fast pace, communicate effectively with customers and team, and maneuver the sales floor, sales shelves, and stock room.
Competencies:
  • Courage: Provides current, direct, complete, and actionable positive and corrective feedback to others.
  • Creativity: Comes up with a lot of new and unique ideas and easily makes connections among previously unrelated notions.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
  • Dealing with Ambiguity: Can effectively cope with change and can shift gears comfortably.
  • Drive for Results: Can be counted on to exceed goals successfully.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization.
  • Learning on the Fly: Learns quickly when facing new problems and is a relentless and versatile learner.