Customer Service Representative
20 hours ago
About American Motors
We are a leading provider of commercial truck sales and services, committed to delivering exceptional customer experiences and high-quality workmanship. Our team is dedicated to maintaining a positive and supportive work environment where employees can thrive and grow.
Job Summary
We are seeking a motivated and friendly Customer Service Representative to join our team. The ideal candidate will be passionate about providing excellent customer service, possess strong communication skills, and be able to handle multiple tasks in a fast-paced environment.
Key Responsibilities
- Customer Service
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
- Provide accurate information about our services, pricing, and promotions.
- Handle customer complaints and resolve issues to ensure customer satisfaction.
- Scheduling and Coordination
- Schedule appointments and coordinate with technicians for service calls.
- Administrative Tasks
- Maintain accurate records of customer interactions and transactions.
- Process payments and handle billing inquiries.
- Assist with administrative tasks as needed.
Qualifications
- Education
- High school diploma or equivalent.
- Experience
- Previous experience in a customer service role preferred.
- Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Proficient in using computer systems and software applications, including Microsoft Office and QuickBooks.
Desired Experience
- 1-3 years of experience in Auto Glass Customer Service.
- Experience with CRM systems and data entry.
- Familiarity with scheduling and dispatch software, including Service Titan.
- Previous experience in a call center environment.
- Knowledge of glass repair and replacement services.
- Experience in handling customer complaints and conflict resolution.
- Ability to work independently and as part of a team.
- Experience with sales and up selling techniques.
- Strong organizational skills and ability to prioritize tasks.
- Good phone etiquette.
- Bilingual preferred but not required.
- Resourceful and good at multitasking.
Benefits
- Competitive salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for career advancement.
- Training and development programs.
- Friendly and supportive work environment.
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