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Scheduling and Customer Service Representative

2 months ago

Commerce City, Colorado, United States Usiinc Full time

About Usiinc

At Usiinc, we're dedicated to providing top-notch services to our customers. We're seeking a highly skilled and motivated individual to join our team as a Scheduling and Customer Service Representative.

Job Summary

We're looking for a detail-oriented and customer-focused professional to interact with customers, create project schedule requests, and resolve customer issues. As a Scheduling and Customer Service Representative, you will be responsible for:

  • Communicating project schedules and status to customers
  • Responding to and resolving customer questions, concerns, and complaints
  • Tracking status and progress of work orders and projects
  • Proactively identifying and resolving issues in customer jobs or projects that fall behind schedule
  • Interpreting specifications, job orders, and schedules
  • Reporting job and schedule status to management as appropriate
  • Assisting in resolving billing complaints and recommending appropriate resolutions

Requirements

To be successful in this role, you will need:

  • Minimum 1-3 years of experience in a customer-facing role
  • Required industry experience in construction, insulation, trades, or a related field
  • Clear post-offer drug screen

Benefits

We offer a competitive compensation package, including:

  • Paid holiday and paid time off
  • Medical, dental, and vision insurance
  • 401(k) matching
  • Life and disability insurance
  • Employee purchase and assistance plans

Compensation Range

$40,000 - $52,000 per annum