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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Show Me Your Mumu. As an E-commerce Customer Service Representative, you will be responsible for providing exceptional support to our customers through various channels, ensuring their shopping experience is seamless and enjoyable.
Key Responsibilities- Customer Support: Respond promptly and effectively to customer inquiries via various channels, providing accurate and helpful information to resolve customer concerns and ensure customer retention and satisfaction.
- Order Management: Assist customers with placing, tracking, and returning orders while maintaining a friendly and can-do attitude.
- Documentation: Document customer interactions thoroughly and accurately in our CRM and order systems.
- Styling Advice: Create a fun shopping experience by providing styling advice to customers.
- Problem-Solving: Self-starter, able to multitask in a fast-paced environment, and partner with the leadership team to escalate any site or system-related issues.
- Team Collaboration: Participate in team-building activities and regularly analyze and suggest improvements to the overall Show Me Your Mumu customer service experience.
- Experience: 2 or more years of prior experience working in a customer care or call center environment.
- Skills: Strong computer skills, including MS Office, MS Excel, and web-based systems (shipping system, ERP, and Shopify).
- Education: Some college courses or High School Diploma or two years related experience and/or training; or equivalent combination of education and experience.
- Qualities: Demonstrates accuracy and thoroughness, applies feedback to improve performance, meets or exceeds productivity standards, and is highly motivated with a natural sense of urgency.
Show Me Your Mumu is an Equal Opportunity Employer. We consider for employment all qualified candidates without regard to race, color, age, religion, national origin, sex, gender, marital status, sexual orientation, protected veteran status, disability, or any other characteristic protected by law.
