Orthopedic Office Coordinator

1 week ago


Phoenix, Arizona, United States The Center for Orthopedic and Research E Full time
Job Summary

We are seeking a highly skilled and organized Front Office Representative to join our team at The Center for Orthopedic Research and Education. As a key member of our front office team, you will be responsible for providing exceptional patient service, managing patient registration, and ensuring seamless communication with our medical staff.

Key Responsibilities
  • Promptly greet and acknowledge patients, informing medical assistants and providers of their arrival.
  • Collect and verify patient demographic and insurance information, ensuring accuracy and completeness.
  • Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances.
  • Communicate with patients regarding billing and insurance matters, referring complex questions to the site billing specialist.
  • Evaluate patient financial status and establish payment plans based on authority levels.
  • Responsible for accurately completing and interpreting insurance verification and benefits, notifying patients and providers of network insurance coverage issues.
  • Scan patient information into the computer, including photo ID, insurance cards, referrals, and patient paperwork.
  • Schedule follow-up appointments, review patient insurance coverage, and notify patients of required authorizations or referrals.
  • Maintain knowledge of insurance plans accepted by HOPCo and communicate with patients in the lobby if the physician or provider is running behind schedule.
  • Responsible for maintaining a secure and accurate cash drawer, daily balancing, and closing batch.
  • Maintain patient confidentiality and a clean, organized front office workspace.
  • Follow established front office SOPs and demonstrate current competencies for the job position.
About Us

The Center for Orthopedic Research and Education is a leading provider of orthopedic care, recognized for our commitment to excellence and patient-centered approach. We are proud to have been ranked by Ranking Arizona as the #1 Orthopedic Practice and #1 Healthiest Healthcare Employer.



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