Orthopedic Scheduling Coordinator

10 hours ago


Phoenix, Arizona, United States The Center for Orthopedic and Research E Full time
Job Summary

We are seeking a highly organized and detail-oriented Surgical Scheduling Coordinator to join our team at The Center for Orthopedic and Research Excellence. In this role, you will be responsible for scheduling surgeries, managing patient information, and ensuring seamless communication with patients and healthcare providers.

Key Responsibilities
  • Pre-Surgical Coordination: Track and obtain medical clearances for scheduled surgeries, navigate electronic medical records to scribe voicemails and return calls as needed.
  • Scheduling and Communication: Call patients to schedule surgery within 48 hours of the order being signed, schedule pre-op and post-op appointments, and provide ongoing communication regarding pre-certification, authorization, and scheduling process.
  • Financial Counseling: Collect patients' responsibility via telephone or instruct patients to bring required payment to their pre-op appointment.
  • System Updates: Accurately update patient information in the practice management system and electronic medical record.
  • Communication and Coordination: Ensure canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
Requirements
  • 2 years of medical office scheduling or 1-2 years of administration experience combined with orthopedic clinic experience.
  • Excellent organizational skills and strong customer service orientation.
  • Knowledge of medical terminology and insurance plans.


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