Surgical Scheduling Coordinator
4 weeks ago
We are seeking a highly organized and detail-oriented Surgical Scheduling Coordinator to join our team at The Center for Orthopedic and Research Excellence. The successful candidate will be responsible for scheduling surgical procedures, pre and post-operative appointments, and ensuring that all necessary information is updated in our system.
Key Responsibilities:
- Schedule surgical procedures and pre and post-operative appointments
- Update system with changes or additions to scheduling template
- Provide ongoing communication with patients regarding pre-certification, authorization, and scheduling process
- Ensure canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders
- Provide clinical and technical guidance to team members
- Assist team in maintaining metrics, covering for schedulers out of the office, and organizing coverage plans
- Monitor productivity and performance of assigned employees, including coaching and providing guidance on process improvement
- Ensure team's daily tasks are worked on and submitted promptly and accurately
Requirements:
- High school diploma or GED
- 3 or more years experience in a Surgery Scheduling role
- Ability to communicate effectively with physicians, patients, and the public
- Establish good working relationships with internal and external customers
Preferred Qualifications:
- Knowledge of medical clinic operations and scheduling
- Federal, state, and HIPAA privacy regulations
- Knowledge of medical terminology and office procedures
Working Conditions:
- Normal office environment
Physical and Mental Demands:
- Sitting and standing associated with a normal office environment
- Some bending and stretching required
- Manual dexterity using a calculator and computer keyboard
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