Front Office Manager

3 weeks ago


Orlando, Florida, United States Lake Nona Wave Hotel Full time
Job Summary

The Front Office Manager is responsible for providing exceptional service to internal and external guests, ensuring a smooth arrival through departure experience. This role involves leadership, guidance, and support to the front desk team in guest service, training, scheduling, and performance management.

Key Responsibilities
  • Guest Service: Demonstrate the ability to effectively interact, coordinate, and communicate with team members to ensure a seamless guest experience.
  • Leadership: Instill a calm, organized approach when interacting in stressful situations and approach internal and external guest opportunities with a sense of heartfelt care and urgency.
  • Team Management: Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
  • Training and Development: Assist management to recruit, hire, train, and successfully support and manage the talent of all new and existing team members.
  • Departmental Operations: Ensure front desk agents properly complete required checklist items at the end of each shift and maintain and successfully execute departmental and hotel policies.
Requirements
  • Education: High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience).
  • Experience: Minimum of one year supervisory experience in a high volume setting preferred. Previous hospitality experience in a Four Diamond quality organization preferred.
  • Skills: Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form. Demonstrate ability to compute basic arithmetic.
About Us

Lake Nona Wave Hotel is committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Join our team and discover a workplace where your contributions are valued and rewarded every day.


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