Customer Service Representative

6 days ago


Juneau, Alaska, United States Intuit - TurboTax Full time

About the Role:

As a Customer Service Representative with Intuit - TurboTax, you'll play a crucial role in ensuring our customers have a seamless tax filing experience. You'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions.

Key Responsibilities:

  • Provide exceptional customer service via live calls, ensuring customers have a positive experience with TurboTax.
  • Support customers with product and software inquiries, including troubleshooting and resolving issues.
  • Collaborate with Subject Matter Experts (SMEs) and Marketplace Performance Specialists (MPS) to ensure customers receive accurate and timely support.
  • Participate in continuous training and development to stay up-to-date on TurboTax products and services.

What We Offer:

  • A competitive hourly rate of $18+ per hour.
  • A $300 bonus for completing 5 days of training.
  • The opportunity to build your own schedule with flexible hours, anytime between 8am EST and 10pm EST, Monday to Sunday.
  • A supportive team environment with opportunities for growth and development.

Requirements:

  • Excellent communication and interpersonal skills.
  • A passion for assisting others and providing exceptional customer service.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

About Intuit - TurboTax:

Intuit - TurboTax is a leading provider of tax preparation and filing solutions. We're committed to helping individuals and businesses navigate the tax filing process with ease and accuracy.


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