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Customer Engagement Sales Representative I

2 months ago

Juneau, Alaska, United States GCI Communication Corp Full time


As a Customer Engagement Sales Representative I at GCI Communication Corp, you will play a pivotal role in transforming our customers into loyal advocates for our brand.

Your daily interactions will showcase our cutting-edge technology, enhancing the way customers experience their lives, work, and leisure activities.

Deliver exceptional service while highlighting GCI's value through proactive customer acquisition, upselling, cross-selling, and retention across various product offerings.

This position offers a $1,500 Hiring Bonus for new team members.

KEY RESPONSIBILITIES:

Customer Engagement and Sales:

Utilize comprehensive knowledge of our latest offerings and competitive pricing structures to assist customers in selecting the most suitable plans and products tailored to their needs.

Each customer interaction is an opportunity to build trust, educate, and present diverse options and solutions.
Provide a professional and unparalleled customer experience.
Achieve and surpass all performance and sales targets.
Identify and seize opportunities to upsell additional products and services to both new and existing customers.
Create a premier customer service experience.
Address all customer service inquiries promptly and professionally.

Effectively respond to customer inquiries regarding our products and services; communicate clearly when addressing customer concerns or collaborating with other departments.

Consult with customers to ascertain their specific needs.

Training and Development:
Stay informed and knowledgeable about all GCI products, including accessories, service plans, promotions, features, and billing practices.
Participate in ongoing training sessions focused on GCI products, services, and applications.
Maintain awareness of competitor offerings and provide insights to management regarding new pricing and promotions.
Engage in cross-training within other teams to enhance network and technical skills.
Stay updated on the latest advancements in data and entertainment technology.

CORE COMPETENCIES:

Demonstrate a commitment to GCI's core values of diversity, equity, and inclusion (DEI) by fostering an inclusive and equitable workplace.

ACCOUNTABILITY - Take ownership of actions, decisions, and outcomes; welcome feedback and show a willingness to improve.
BASIC PRINCIPLES - Interact with individuals in a manner that builds mutual trust, confidence, and respect.
COLLABORATION - Work effectively with others to achieve shared goals and objectives.
Ability to perform well under pressure and in time-sensitive situations.
COMMUNICATION - Articulate thoughts and ideas clearly and professionally.
Proficient command of the English language is required; multilingual candidates are encouraged to apply.
Exhibit strong listening skills and the ability to communicate information regarding various products and procedures.
Accurately document information received verbally in both written and electronic formats.
COMPLIANCE - Adhere to internal controls; safeguard confidential information.
CUSTOMER FOCUS - Show a commitment to service excellence; prioritize customer satisfaction.
RELIABILITY - Consistently follow through on assigned tasks as expected.
RESULTS - Leverage job knowledge, initiative, sound decision-making, innovation, adaptability, and problem-solving skills.
Possess knowledge of the telecommunications industry, products, services, and customer service practices.
Technical proficiency in using technology-based applications.
Demonstrated understanding of basic math and accounting principles.
Ability to proficiently use a keyboard and 10-key calculator.

ADDITIONAL REQUIREMENTS:
This entry-level sales position requires the ability to comprehend and resolve basic issues. Work under close supervision while supporting peers and management. The role will develop proficiency in product lines, devices, accessories, and sales objectives. Recognize deviations from procedures and confirm appropriate next steps with senior staff. Perform routine tasks with detailed instructions. Address simple customer service/account maintenance issues. Meet established sales goals. Escalate more complex problems to senior team members.

Minimum Qualifications:

Required: A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.

High School diploma or equivalent.
Minimum of six (6) months general work experience.

Preferred:
Previous experience in customer service and sales.
Other telecommunications industry or job-specific certifications.

DRIVING REQUIREMENTS:

This position may require access to reliable transportation for occasional travel between locations as needed.

PHYSICAL REQUIREMENTS and

WORKING CONDITIONS:
Work is primarily sedentary, requiring extended periods of using telephones, computer terminals, or equivalent devices.
Ability to effectively communicate information and ideas to others.

Position requires working a flexible schedule, including potential overtime, on-call duties, and additional hours on weekends, holidays, evenings, and/or before or after core shift hours.

Work can be intense and stressful due to a high volume of customer interactions.

EEO:
GCI is an equal opportunity employer.

Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.


DISCLAIMER:

The above information in this description is intended to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.