Customer Care Coordinator
2 weeks ago
Department: Base Supply Stores
Location: Various
Reports to: Manager and/or Assistant Manager
Purpose of the Role:
To assist in all customer-related inquiries and ensure a seamless customer experience.
Responsibilities:
1. Provide backup support to Customer Service Representatives.
2. Engage with customers to foster recognition and effective communication.
3. Supervise daily operations to ensure high-quality service.
Qualifications:
- High school diploma with a minimum of one year of relevant experience.
- Basic knowledge of retail operations and proficiency with computerized checkout systems.
Skills Required:
- Strong interpersonal skills for effective communication with customers, vendors, and team members.
Travel: None required.
Key Duties:
- Manage all customer-related inquiries and maintain a friendly demeanor.
- Utilize Axapta for creating and processing sales orders.
- Communicate with customers and vendors throughout the sales order lifecycle via phone or email.
- Provide quotes on contracts and follow up as necessary.
- Collect additional information from customers when needed.
- Ensure sales orders are reconciled with available inventory to minimize wait times.
- Coordinate the logistics of order pickups and deliveries.
- Maintain an updated customer database for follow-up opportunities.
- Assist at checkout counters to reduce customer wait times.
- Conduct customer satisfaction surveys to gather feedback on products and services.
- Track and resolve customer complaints promptly.
- Generate reports to monitor sales order progress and its impact on budgeted sales.
- Collaborate with management to ensure necessary materials are ordered and available.
- Create and modify Excel spreadsheets as required.
- Educate customers about the company website and assist with their setup.
- Ensure customers are informed about the DOD Emall program and its navigation.
- Publish daily price changes as instructed.
- Utilize marketing tools to enhance sales opportunities.
- Assist with merchandising and replenishing inventory as needed.
- Engage with vendor representatives during sales calls to gain product insights.
- Perform other duties as assigned.
Physical Requirements:
The role requires moderate physical activity in an office environment, including sitting, standing, and lifting up to 50 lbs.
Work Environment:
The noise level is typically moderate, and reasonable accommodations may be made for individuals with disabilities to perform essential functions.
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