Customer Engagement Sales Associate I

2 weeks ago

Juneau, Alaska, United States GCI Communication Corp Full time


As a Customer Engagement Sales Associate I at GCI Communication Corp, you will leverage our innovative products and solutions to cultivate lasting relationships with our customers.

Your role will involve delivering our cutting-edge technology to clients daily, enhancing their lifestyle, work, and leisure activities.

Deliver exceptional service and highlight GCI's value by actively acquiring, upselling, cross-selling, and retaining customers across relevant product lines.

This position is eligible for a $1,500 Hiring Bonus for new hires.

KEY RESPONSIBILITIES:

Customer Engagement and Sales:

Utilize comprehensive knowledge of the latest offerings and competitive pricing structures to assist customers in selecting the most suitable plans and products for their needs.

Each interaction is an opportunity to build trust, educate clients, and present a variety of options and solutions.
Provide professional assistance to customers, ensuring an outstanding service experience.
Achieve and surpass all performance and sales targets.
Identify and act on opportunities to upsell additional products and services to both new and existing customers.
Create a premium customer service experience.
Address all customer service issues promptly and professionally.

Respond to inquiries regarding our products and services; communicate effectively when addressing customer inquiries or liaising with other departments.

Consult with clients to assess their needs.

Training and Development:
Stay informed and knowledgeable about all GCI products, including accessories, service plans, promotions, features, and billing practices.
Participate in ongoing training regarding GCI products, services, and applications.
Maintain awareness of competitor offerings and provide feedback to management regarding the latest pricing and promotions.
Cross-train within other departments to enhance network and technical skills.
Stay updated on the latest data and entertainment technologies and devices.

CORE COMPETENCIES:

Demonstrate a commitment to GCI's core values of diversity, equity, and inclusion (DEI) by fostering an inclusive and equitable work environment.

ACCOUNTABILITY - Take ownership of actions, decisions, and outcomes; openly accept feedback and show a willingness to improve.
BASIC PRINCIPLES - Interact with individuals in a manner that builds mutual trust, confidence, and respect.
COLLABORATION - Work effectively with others to achieve common goals and objectives.
Ability to work well under pressure and time constraints.
COMMUNICATION - Express thoughts and ideas clearly and professionally.
Excellent command of the English language is required. Multilingual candidates are encouraged to apply.
Demonstrated ability to listen effectively and communicate information regarding various products and procedures.
Ability to accurately document verbally received information in both written and electronic formats.
COMPLIANCE - Adhere to internal controls; safeguard confidential information.
CUSTOMER FOCUS - Show a commitment to service excellence; prioritize customer satisfaction.
RELIABILITY - Consistently follow through on assigned tasks as expected.
RESULTS - Employ a combination of job knowledge, initiative, sound decision-making, innovation, adaptability, and problem-solving skills.
Knowledge of the telecommunications industry, products, services, and customer service practices.
Technical proficiency in using technology-based applications.
Basic math and accounting skills.
Ability to proficiently use a keyboard and 10-key calculator.

ADDITIONAL REQUIREMENTS:
This is an entry-level sales position requiring the ability to understand, comprehend, and resolve basic issues. Work under close supervision while supporting peers and management. The role will develop proficiency and understanding of product lines, devices, accessories, and sales objectives. Recognize deviations from procedures and confirm appropriate next steps with senior staff. Perform routine tasks with detailed instructions. Resolve simple customer service/account maintenance issues. Meet sales targets. Escalate more complex problems to senior team members.

Minimum Qualifications:

Required: A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.

High School diploma or equivalent.
Minimum of six (6) months general work experience.

Preferred:
Previous experience in customer service and sales.
Other telecom industry or job-specific certifications.

DRIVING REQUIREMENTS:

This position may require access to reliable transportation for occasional travel between locations as needed.

PHYSICAL REQUIREMENTS and

WORKING CONDITIONS:
Work is primarily sedentary, requiring long periods of using telephones, computer terminals, or equivalent devices.
Ability to effectively communicate information and ideas to others.

Position requires working a rotating flexible schedule, including overtime, on-call, and/or additional hours on weekends, holidays, evenings, and/or before or after core shift hours.

Work can be intense and stressful due to a high volume of customer interactions.

EEO:
GCI is an equal opportunity employer.

Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.


DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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