Host/Hostess - Customer Service Representative

4 days ago


Juneau, Alaska, United States Tailwind Inc. Full time
Job Description

We are seeking a highly skilled and organized Host/Hostess to join our team at Tailwind Inc. as the first point of contact for our guests.

Key Responsibilities:

  • Welcome guests to the venue and provide a warm and welcoming atmosphere.
  • Manage reservations and provide accurate wait times to ensure a seamless dining experience.
  • Escort customers to assigned dining or bar areas, ensuring a smooth transition.
  • Provide menus and announce the Waiter/Waitress's name, enhancing the overall dining experience.
  • Greet customers upon their departure, ensuring a positive conclusion to their visit.
  • Coordinate with wait staff about available seating options, ensuring maximum efficiency.
  • Maintain a clean and organized reception area, reflecting the high standards of Tailwind Inc.
  • Cater to guests who require extra attention, such as children or elderly individuals, demonstrating exceptional customer service skills.
  • Answer incoming calls and address customers' queries in a professional and courteous manner.
  • Assist wait staff as needed, providing additional support to ensure exceptional service.

Requirements:

  • Previous work experience as a Host/Hostess or Waiter/Waitress in a fast-paced environment.
  • Understanding of restaurant etiquette and protocols.
  • Familiarity with health and safety regulations, ensuring a safe and secure environment for guests and staff.
  • Experience in managing reservations and coordinating with wait staff.
  • Demonstrable customer-service skills, with a focus on providing exceptional experiences.
  • Excellent communication skills, both in-person and via phone.
  • Strong organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Availability to work in shifts as needed, including evenings and weekends.
  • Good physical condition, with the ability to walk and stand for extended periods.
  • High school diploma; hospitality certification is a plus, demonstrating a commitment to excellence in the industry.


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