Host/Hostess - Customer Service Representative
4 days ago
We are seeking a highly skilled and organized Host/Hostess to join our team at Tailwind Inc. as the first point of contact for our guests.
Key Responsibilities:
- Welcome guests to the venue and provide a warm and welcoming atmosphere.
- Manage reservations and provide accurate wait times to ensure a seamless dining experience.
- Escort customers to assigned dining or bar areas, ensuring a smooth transition.
- Provide menus and announce the Waiter/Waitress's name, enhancing the overall dining experience.
- Greet customers upon their departure, ensuring a positive conclusion to their visit.
- Coordinate with wait staff about available seating options, ensuring maximum efficiency.
- Maintain a clean and organized reception area, reflecting the high standards of Tailwind Inc.
- Cater to guests who require extra attention, such as children or elderly individuals, demonstrating exceptional customer service skills.
- Answer incoming calls and address customers' queries in a professional and courteous manner.
- Assist wait staff as needed, providing additional support to ensure exceptional service.
Requirements:
- Previous work experience as a Host/Hostess or Waiter/Waitress in a fast-paced environment.
- Understanding of restaurant etiquette and protocols.
- Familiarity with health and safety regulations, ensuring a safe and secure environment for guests and staff.
- Experience in managing reservations and coordinating with wait staff.
- Demonstrable customer-service skills, with a focus on providing exceptional experiences.
- Excellent communication skills, both in-person and via phone.
- Strong organizational skills, with the ability to multitask and prioritize tasks effectively.
- Availability to work in shifts as needed, including evenings and weekends.
- Good physical condition, with the ability to walk and stand for extended periods.
- High school diploma; hospitality certification is a plus, demonstrating a commitment to excellence in the industry.
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