Express Lube Customer Service Specialist

2 weeks ago


Juneau, Alaska, United States Kendall Ford Inc Full time

Kendall Ford Inc is a prominent family-owned automotive dealership in the Pacific Northwest, recognized for its commitment to excellence and community service. We are currently seeking a dedicated Express Lube Customer Service Specialist to enhance our Express Lube Team.

Why Join Us?

  • Attractive compensation structure
  • Generous bonus opportunities
  • Opportunities for career advancement
  • Competitive paid time off
  • Discounts on parts, services, and vehicle purchases for you and your family
  • Comprehensive Medical, Dental, and Vision insurance
  • Paid Life insurance
  • 401(k) retirement plan with Fidelity
  • Supplemental plans for accidents and illnesses

Our aim is to cultivate lifelong service relationships with our customers, and we rely on our Advisors to be the initial point of contact in our service departments.

What We Are Looking For:

We seek individuals with exceptional customer service skills, capable of managing multiple tasks efficiently. Strong work ethics and communication abilities are essential. While prior experience in service writing is not mandatory, familiarity with dealership operations is advantageous.

Key Responsibilities:

  • Engage with customers, technicians, and sales personnel to identify and promote vehicle repairs and maintenance.
  • Ensure that all work is performed and diagnosed accurately.
  • Research vehicle history to provide informed recommendations.
  • Input and maintain customer information diligently.
  • Complete tasks efficiently and in an organized manner.
  • Utilize phone, email, and chat systems to communicate with customers throughout the day.
  • Schedule service appointments effectively.

Working Environment:

The role primarily involves indoor work, with the expectation of using a PC for the duration of the shift, along with standing and walking short distances as needed. Frequent communication via telephone is also a part of the job.

Requirements:

Candidates must demonstrate strong customer service capabilities, the ability to handle multiple priorities, and a general understanding of automotive maintenance. A valid driver's license and a clean driving record are essential. If you thrive in a dynamic and fast-paced environment, we encourage you to consider this opportunity.



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