Housekeeping Operations Manager

2 weeks ago


San Diego, California, United States WS Management Full time
Job Overview

Position: Housekeeping Operations Manager

WS Management is a reputable hospitality organization that prides itself on delivering exceptional service and maintaining high standards across our properties.

Our core philosophy centers around fostering a supportive and collaborative environment for our employees, recognizing that they are our most valuable asset. We are committed to creating a workplace where every team member, from entry-level staff to senior management, is empowered to contribute to our mission of guest satisfaction.

Role Summary: We are in search of a skilled and motivated Housekeeping Operations Manager to lead our housekeeping team. The successful candidate will possess strong leadership and communication abilities, overseeing all aspects of housekeeping operations. Our aim is to maintain exemplary levels of cleanliness and ensure a positive experience for our guests.

Key Responsibilities:

  • Oversee the daily functions of the housekeeping department, including room maintenance, public area cleanliness, and laundry services.
  • Guide, train, and inspire housekeeping personnel to achieve optimal performance and efficiency.
  • Ensure adherence to health and safety standards.
  • Maintain an accurate inventory of cleaning supplies, linens, and other essential items.
  • Conduct regular quality inspections to uphold cleanliness standards.
  • Address guest inquiries and concerns promptly and professionally.
  • Develop and implement effective cleaning schedules.
  • Collaborate with other departments to ensure seamless operations and enhance guest satisfaction.
  • Manage purchasing processes, including product knowledge, cost analysis, and vendor relations.
  • Prepare monthly budget reconciliation reports.
  • Supervise timekeeping systems, providing training and oversight for staff.
  • Ensure staff schedules are current and reflect occupancy levels and project requirements.

Qualifications:

  • Preferred degree or certification; high school diploma or equivalent required.
  • Proficient in Microsoft Office and housekeeping management software.
  • Minimum of two years of successful experience in a hotel housekeeping management role.
  • Strong leadership and organizational capabilities.
  • Excellent communication and interpersonal skills.
  • Bilingual abilities are a plus.
  • Flexibility to work varied hours, including weekends and holidays.
  • Thorough understanding of housekeeping protocols and standards.
  • Able to work collaboratively with other departments and management.
  • Proficient in Microsoft Word, Excel, Outlook, and related software.


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