Director of Housekeeping Operations
6 days ago
The Director of Housekeeping is a senior leadership position responsible for overseeing the cleanliness and maintenance of the entire hotel, including guest rooms, public areas, and facilities. This role requires a strong leader who can manage and administer the housekeeping department, laundry, uniform room, fitness center, pool area, and ensure guests receive exceptional service and comfort.
Key Responsibilities:- Department Management: Maintain consistent communication among fellow managers and colleagues, and effective relationships with supporting departments.
- Staffing and Scheduling: Ensure sufficient staffing is present to meet daily business demands.
- Training and Development: Actively participate in training and continuing education of all housekeeping colleagues.
- Colleague Planning and Selection: Responsible for effective colleague planning, selection, training, and development.
- Guest and Colleague Interaction: Approach all encounters with guests, colleagues, and members in a professional and personalized manner, while leading and coaching the team to do the same.
- Inventory Management: Oversee inventory levels pertaining to supplies, chemicals, and linen.
- Project Management: Complete projects and Capex investments in a timely manner as required by the Director, Rooms and General Manager.
- Functional Support: Be able to participate proficiently in functions outside one's department when called upon.
- Safety and Security: Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely.
- Budgeting and Forecasting: Responsible for assisting in the preparation of the annual housekeeping budget and capital plans.
- Monthly Forecasting: Ensure monthly forecast for Housekeeping is accurate and on target.
- Talent Management: Lead recruitment efforts and talent management of team members.
- Training and Coaching: Lead training, coaching, and development of team members.
- Employee Engagement: Champion employee engagement initiatives.
- Quality and Standards: Maintain consistency in accordance with Forbes/LQA and Fairmont standards.
- Renovation and Maintenance: Coordinate renovation projects and preventative maintenance in guestrooms and public spaces with the Director of Engineering.
- Contractor Management: Ability to organize and follow through with outside contractors.
- Resource Management: Ensure the necessary resources, functional tools, and equipment, including linen, are readily available.
- Labor Standards and Productivity: Execute labor standards and productivity in line with hotel targets.
- Uniform Management: Responsible for overseeing the ordering, inventory, daily management of uniforms, and tailoring.
- Senior Leadership Experience: Minimum of 5 years' senior leadership experience in housekeeping.
- Luxury Hotel Experience: Previous experience in luxury Forbes Five Star, Five Diamond establishments required.
- Leadership Skills: Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork, and exceptional customer service.
- Education: Diploma or degree in Hospitality Management or related discipline a strong asset.
- Communication Skills: Excellent communication skills, must be able to communicate with others effectively.
- Language Skills: Ability to communicate in Spanish a strong asset.
- Leadership and Teamwork: Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy, and determination.
- Analytical Skills: Ability to analyze data and trends and create strategies for improvement.
- Administrative Skills: Strong administration and organizational skills are required.
- Results-Oriented: Results-oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure.
- Technical Skills: Working knowledge of Microsoft Office applications, Outlook, Opera Cloud, HotSOS, and Excel.
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