Housekeeping Operations Manager

4 days ago


San Diego, California, United States Excel Hotel Group Full time

Job Summary

We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Excel Hotel Group. As a key member of our hotel operations team, you will be responsible for ensuring the highest standards of cleanliness and service are maintained throughout our properties.

Key Responsibilities

  • Scheduling and Operations
    • Schedule room cleaning assignments to ensure optimal coverage and efficiency.
    • Monitor and adjust schedules as needed to meet guest demand and hotel business objectives.
  • Employee Development and Training
    • Train and develop housekeeping staff to ensure they have the skills and knowledge needed to deliver exceptional service.
    • Provide ongoing coaching and feedback to employees to improve performance and address any issues.
  • Quality Control and Assurance
    • Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure they meet our high standards of cleanliness and maintenance.
    • Identify and address any issues or concerns raised by guests or staff.
  • Guest Services and Communication
    • Respond promptly and professionally to guest complaints and special requests.
    • Communicate effectively with guests to resolve issues and ensure their satisfaction.
  • Supply Chain and Inventory Management
    • Manage inventory levels and ordering of cleaning supplies and equipment to ensure optimal stock levels.
    • Monitor and control expenses related to housekeeping operations.

Requirements

  • 1-2 years of experience in housekeeping or a related field.
  • 1 year of supervisory experience preferred.
  • Ability to stand and walk for 8 hours in a day.
  • Ability to lift, push, and pull up to 50 pounds.
  • Excellent communication and interpersonal skills.

Benefits and Perks

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Discounted travel rates for employees and their families.


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