Director of Housekeeping Operations

4 days ago

San Diego, California, United States AccorHotel Full time

Job Summary

The Director of Housekeeping is responsible for overseeing the cleanliness and maintenance of the entire hotel, including guest rooms, public areas, and ensuring that guests receive the highest level of service and comfort. This role requires a strong leader who can manage and administer the housekeeping department, laundry, uniform room, fitness center, pool area, and maintain effective relationships with supporting departments.

Key Responsibilities

  • Department Management
    • Manage and administer the housekeeping department, including laundry, uniform room, fitness center, and pool area.
    • Ensure that sufficient staffing is present to meet daily business demands.
  • Communication and Collaboration
    • Maintain consistent flow of communication among fellow managers and colleagues.
    • Effective relationships with supporting departments.
  • Training and Development
    • Actively participate in training and continuing education of all housekeeping colleagues.
    • Responsible for effective colleague planning, selection, training, and development.
  • Guest Experience
    • Approach all encounters with guests, colleagues, and members in a professional and personalized manner.
    • Lead and coach the team to do the same.
  • Inventory and Operations
    • Oversee inventory levels pertaining to supplies, chemicals, and linen.
    • Complete projects and Capex investments in a timely manner as required by the Director, Rooms and General Manager.
  • Safety and Compliance
    • Ensure a safe working environment is maintained at all times.
    • Committed to working safely.
  • Financial Management
    • Responsible for assisting in the preparation of the annual housekeeping budget and capital plans.
    • Ensure monthly forecast for Housekeeping is accurate and on target.
  • Talent Management
    • Lead recruitment efforts and talent management of team members.
    • Lead training, coaching, and development of team members.
  • Employee Engagement
    • Champion employee engagement initiatives.
  • Quality and Standards
    • Maintain consistency in accordance with Forbes/LQA and Fairmont standards.
  • Renovation and Maintenance
    • Coordinate renovation projects and preventative maintenance in guestrooms and public spaces with the Director of Engineering.
  • Resource Management
    • Ensure the necessary resources, functional tools, and equipment, including linen, are readily available.
  • Productivity and Labor Standards
    • Execute labor standards and productivity in line with hotel target.
  • Uniforms and Supplies
    • Responsible for overseeing the ordering, inventory, daily management of uniforms and tailoring.

Requirements

  • Leadership Experience
    • Minimum of 5 years' senior leadership experience in housekeeping.
  • Industry Experience
    • Previous experience in luxury Forbes Five Star, Five Diamond establishments required.
  • Education and Skills
    • Diploma or degree in Hospitality Management or related discipline a strong asset.
    • Excellent communication skills, must be able to communicate with others effectively.
    • Ability to communicate in Spanish a strong asset.
    • Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy, and determination.
    • Ability to analyze data and trends and create strategies for improvement.
    • Strong administration and organizational skills are required.
    • Results-oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure.
    • Working knowledge of Microsoft Office applications, Outlook, Opera Cloud, HotSOS, and Excel.

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