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Field Representative II, MS Onsite Technical Support Specialist

2 months ago

Indianapolis, Indiana, United States Ricoh USA, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Field Representative II, MS Onsite Technical Support to join our team at Ricoh USA, Inc. This role will be responsible for providing technical support and services to our clients, ensuring their equipment is functioning optimally and resolving any technical issues that may arise.

Key Responsibilities
  • Provide technical support and services to clients, including troubleshooting and resolving technical issues with office equipment.
  • Perform routine maintenance and repairs on equipment, including calibration and troubleshooting.
  • Install and configure new equipment, ensuring it meets the client's requirements.
  • Conduct quality control checks to ensure equipment is functioning correctly and efficiently.
  • Develop and maintain strong relationships with clients, providing exceptional customer service and support.
  • Collaborate with internal teams to resolve technical issues and improve overall service delivery.
  • Stay up-to-date with the latest technology and industry trends, ensuring our clients receive the best possible service.
Requirements
  • High school diploma or equivalent required; 3+ years of experience in a technical support role preferred.
  • Excellent customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Basic knowledge of office equipment and technical systems.
Working Conditions

This role will be based in an office environment, with regular travel to client sites required. The ideal candidate will be able to work in a fast-paced environment, with a strong attention to detail and ability to multitask.