Patient Access Representative
5 days ago
Job Summary:
As a Patient Access Representative at Christus Health, you will play a vital role in ensuring a seamless and efficient patient experience. Your primary responsibility will be to facilitate a warm and welcoming environment for patients and their families, while also ensuring accurate and timely data entry for all patient encounters.
Key Responsibilities:
- Data Entry and Accuracy: Accurately input all required data elements for scheduling and registration, including patient demographic, financial information, guarantor information, and relevant notes associated with the encounter.
- Insurance Verification and Authorization: Verify insurance eligibility and obtain necessary authorizations for services rendered.
- Financial Assessment and Collections: Calculate and collect the estimated patient portion based on benefits and contract reimbursement as well as prior balances.
- Communication and Patient Relations: Communicate the purpose of and obtain patient/legal guardian signatures on all necessary hospital documents. Represent the Patient Access department in a professional, courteous manner at all times.
- Teamwork and Flexibility: Support the flexible needs of the department to accommodate patient volume in all areas of the hospital. This may require assignment to another area of the department, and shift change.
- Performance and Quality: Support the department in achieving established performance targets. Complete required training as needed and as mandated. Maintain the team discipline of following all elements of established standard processes.
- Workplace Efficiency: Work with HPWT (High Performance Work Teams) to maintain an efficient, clean, and orderly workplace using 5S principles and practices once implemented in the work unit.
- Feedback and Improvement: Provide feedback to the team to help identify educational needs, and mediation needs by reporting IPOs (issues, problems, and opportunities).
- Confidentiality and Compliance: Take personal responsibility to ensure compliance with all policies, procedures, and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities. Perform all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.
Requirements:
- Education/Skills: High School Diploma or equivalent years of experience required.
- Experience: 1 – 3 years of experience preferred.
- Licenses, Registrations, or Certifications: None required.
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