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Front Desk Representative

2 months ago

Longview, Texas, United States HealthCARE Express Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Representative to join our team at HealthCARE Express. As a key member of our D.O.F.I. (Director of First Impressions) team, you will be responsible for providing exceptional patient service and ensuring a smooth experience for our patients.

Responsibilities
  • Patient Greeting and Verification: Greet patients in a friendly and professional manner, verify patient information, and ensure accurate data entry.
  • Information and Assistance: Provide patients with information and assistance as needed, ensuring a high level of customer satisfaction.
  • Telephone Management: Answer telephone calls promptly and courteously, responding to patient inquiries and concerns.
  • Administrative Support: Maintain accurate and up-to-date patient records, ensure proper credit and payment processing, and perform other administrative tasks as needed.
  • Confidentiality and HIPAA Compliance: Maintain extreme patient confidentiality and adhere to HIPAA regulations at all times.
  • Team Collaboration: Work collaboratively with medical staff to ensure seamless patient care and a positive experience.
Requirements
  • Exceptional Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with patients and medical staff.
  • Organizational Skills: Demonstrate strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Technical Skills: Proficiency in basic computer operating systems and ability to learn new software applications.
  • Customer Service Focus: Possess a strong customer service focus, with a commitment to providing exceptional patient care and satisfaction.
What We Offer
  • Competitive Compensation: $15.00 and up per hour, depending on experience.
  • Benefits Package: Comprehensive benefits package, including health insurance, dental, vision, life insurance, and more.
  • Opportunities for Growth: Opportunities for professional growth and development, with a focus on employee satisfaction and well-being.