Account Manager

3 days ago

Rockville, Maryland, United States ABM Industries Full time
Job Summary

We are seeking a highly skilled and experienced Account Manager to join our team at ABM Industries. As an Account Manager, you will be responsible for ensuring the smooth operation of our facilities and providing exceptional customer service to our clients.

Key Responsibilities
  • Manage daily schedules and accommodate increased/decreased client staffing requests
  • Ensure all call-offs are covered
  • Communicate with Client representatives on a frequent basis regarding operations
  • Maintain daily shift report for managers
  • Perform basic administrative and payroll functions (as required)
  • Maintain communication with other Shift Managers/Supervisors to maintain optimum staffing levels
  • Effectively coach, counsel and discipline employees
  • Work with Safety Quality Manager to ensure the safety, security, and quality of the operation
Requirements
  • High school diploma or GED required
  • Previous management experience preferred
  • Ability to communicate effectively in the English language
  • Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks
  • Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the general public
Working Conditions

The work environment has a moderate noise level. The individual may be required to stand and walk for the majority of the work shift. The individual may be required to lift 50 pounds or more for the majority of the work shift.

Language Skills

Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks. Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the general public.

Math Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Computer Skills

Basic understanding of computer software programs, including Microsoft Office.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

General Company Requirements

Employee must comply with the Company's management grooming standards and must wear his or her SIDA badge/Airport ID at all times. Employee must comply with and enforce all guidelines and policies set forth in the ABM Industries Employee Handbook. Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.

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