Service Coordinator
3 days ago
Job Overview:
We are seeking a highly skilled Service Coordinator to join our team at OWL Services. In this role, you will be responsible for managing various communication channels for service requests and dispatching service technicians to meet customer needs.
About the Job:
- You will coordinate and dispatch service tasks to remote field technicians via phone and software.
- You will route, plan, and communicate to ensure that jobs are handled efficiently and coordinate workload for technicians and customers.
- You will communicate with technicians and customers and update systems to ensure proper information is captured as needed.
- You will monitor workload and changes to build efficient routes for drivers that meet customer needs.
- You will ensure the accurate capture, data entry, and maintenance of client information.
- You will assist in closing service calls and invoicing work as needed.
Requirements:
- A high school diploma or equivalent is required.
- 1-3 years of experience in a service coordinator, scheduler, service dispatch, or construction dispatcher role is preferred.
- You must be able to work independently, multitask, and handle a high volume of service calls/emails.
- You must have excellent communication and organizational skills.
- You must have proven problem-solving skills and the ability to determine solutions in real-time.
- You must have strong interpersonal skills and the ability to interact with remote service technicians.
Compensation and Benefits:
- The estimated salary for this position is $55,000-$65,000 per year, depending on location and experience.
- You will receive 10 paid holidays, flexible time off, and a company match for your 401(k) contributions.
- You will also have access to health, dental, and vision insurance, an HSA and FSA, disability and occupational accident insurance, and a company-paid life insurance policy.
- In addition, you will receive employee assistance program (EAP) support and world-class paid training for long-term career success.
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