Virtual Booking Specialist

2 weeks ago


Chicago, Illinois, United States C&S Consulting, LLC Full time

We are excited to announce an opportunity for a meticulous and service-oriented Virtual Booking Specialist to become a part of our dynamic team at C&S Consulting, LLC. In this role, you will be responsible for coordinating accommodation bookings and overseeing room reservations for our valued clients. If you possess outstanding communication abilities, a friendly attitude, and a genuine enthusiasm for the hospitality industry, we would love to hear from you.



Key Responsibilities:
  • Manage hotel reservations, which includes responding to inquiries, processing bookings, and verifying room availability.
  • Engage with guests through various channels to assist with reservation questions, modifications, and cancellations.
  • Facilitate the check-in and check-out processes for guests, ensuring a seamless experience while addressing any specific requests or issues.
  • Gather payment details, execute reservations, and generate invoices or receipts as required.
  • Promote supplementary services, such as room enhancements, dining selections, and wellness treatments, to enrich the guest experience and boost revenue.
  • Provide assistance to guests with general questions, directions, and information regarding local attractions and services.
  • Resolve guest concerns or issues related to reservations, billing, or service quality effectively.
  • Collaborate closely with vendors and suppliers to ensure high-quality service delivery.

Benefits:
  • Remote work flexibility
  • Travel benefits and discounts for personal and professional journeys
  • Complimentary training sessions
  • Familiarization trips
  • A supportive team environment

Qualifications:
  • Fluency in English; Spanish is an advantage
  • Excellent communication skills
  • Strong organizational and multitasking capabilities
  • Meticulous attention to detail and precision
  • Ability to work autonomously as well as collaboratively
  • In-depth knowledge of travel destinations, attractions, and various travel products and services
  • Exceptional customer service and problem-solving skills
  • A passion for travel and a commitment to helping others create unforgettable experiences
  • Must be 18 years or older


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