Virtual Client Support Specialist

1 week ago


Chicago, Illinois, United States HappyGo Travel Services Full time

Position:
Virtual Client Support Specialist

Location:
Remote

Job Type:
Full-time

About HappyGo Travel Services:
HappyGo Travel Services is a premier travel agency focused on crafting tailored travel experiences for clients around the globe. Our commitment lies in providing outstanding customer support and designing memorable journeys for our varied clientele.

Key Responsibilities:

Client Interaction:
Engage with clients through various communication channels to ascertain their travel desires and needs.
Deliver customized suggestions and insights regarding destinations, lodging, transportation, and activities.
Address inquiries, issues, and feedback with professionalism and efficiency.

Reservation Management:
Facilitate bookings for flights, accommodations, rental vehicles, excursions, and other travel services according to client preferences.
Organize itineraries and ensure all reservations are in harmony with client timelines and financial plans.
Verify bookings and provide clients with comprehensive itineraries.

Travel Expertise:
Keep abreast of travel developments, visa regulations, and safety guidelines for various locations.
Provide recommendations and insights for travel experiences that resonate with client interests.

Administrative Duties:
Maintain precise records of bookings, transactions, and client communications utilizing our CRM platform.
Process payments and manage invoicing as required.

Benefits:
Competitive salary with performance-related bonuses.
Remote work flexibility, promoting a healthy work-life balance.
Opportunities for professional growth and training within the travel sector.
Access to exclusive travel discounts and benefits.
Supportive team environment with collaborative colleagues.

Essential Qualifications:
Demonstrated experience in a comparable customer service position or within the travel sector.
Excellent communication skills with proficiency in both written and spoken English (additional languages are advantageous).
Familiarity with booking systems and CRM tools.
Strong problem-solving skills and meticulous attention to detail.
Capability to work autonomously and collaboratively, with a customer-centric approach.
Join us in turning travel aspirations into reality while delivering exceptional service to our esteemed clients at HappyGo Travel Services.

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