Virtual Reservations Specialist

2 weeks ago


Chicago, Illinois, United States C&S Consulting, LLC Full time

We are looking for a meticulous and service-oriented Virtual Reservations Specialist to become a part of our team at C&S Consulting, LLC. In this role, you will be responsible for coordinating accommodation bookings and managing room reservations for our clientele. If you possess outstanding communication abilities, a friendly attitude, and a dedication to the hospitality industry, we would love to hear from you.


Key Responsibilities:
  • Manage hotel bookings, including responding to inquiries, processing reservations, and verifying room availability.
  • Engage with clients through various communication channels to assist with reservation questions, modifications, and cancellations.
  • Support guests during the check-in and check-out processes, ensuring a seamless experience while addressing any specific requests or issues.
  • Gather payment details, execute reservations, and provide invoices or receipts as required.

This position is entirely remote, allowing you the flexibility to work from home or any location with internet access. You can effectively balance your professional and personal life while delivering exceptional experiences for our clients.

We recognize that life can be unpredictable, which is why we offer a flexible work environment that accommodates your lifestyle.

In this role, you will have the opportunity to take charge of your financial future. You won't merely be an employee; you will have the chance to develop your own business within our framework. This means you can influence your income potential, and we will provide the necessary support and resources to help you thrive.

This position offers more than just employment; it is a chance to cultivate your own business within our organization. With commitment and effort, you can shape your financial future and enjoy opportunities for career advancement.

We believe in rewarding your expertise and dedication. You will have the chance to earn one of the highest commission rates in the travel sector based on your successful bookings.

We are dedicated to your success. Our comprehensive training and ongoing development programs will equip you with the skills and knowledge necessary to excel in your role and beyond.

You will join a vibrant and supportive community of like-minded professionals who are passionate about their work. Our team is here to mentor and guide you as you seize this unique business opportunity.

Our clients rely on us to organize a diverse array of events, from corporate meetings and product launches to weddings and social gatherings. You will have the chance to work on various projects, gaining valuable experience and enhancing your skill set.

Additional Responsibilities:
Promote supplementary services, such as room upgrades, dining options, and wellness treatments, to enrich the guest experience and boost revenue.

Assist clients with general inquiries, directions, and information about local attractions and services.

Address and resolve client concerns related to reservations, billing, or service quality.

Collaborate closely with vendors and suppliers.


Benefits:
  • Remote work opportunity
  • Flexible work environment
  • Competitive compensation
  • Travel benefits and discounts for personal and professional travel
  • Complimentary training
  • Familiarization trips
  • Supportive team atmosphere

Qualifications:
  • Fluency in English; Spanish is a plus
  • Strong communication skills
  • Excellent organizational and multitasking abilities
  • Attention to detail and precision
  • Ability to work independently and collaboratively
  • Solid knowledge of travel destinations, attractions, and various travel products and services
  • Exceptional customer service and problem-solving skills
  • A passion for travel and a desire to help others create memorable experiences
  • Must be 18 years or older


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