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Hospitality Operations Specialist
2 months ago
Join our esteemed team at C&S Consulting, LLC as a Hospitality Operations Specialist, where you will play a crucial role in enhancing our guests' experiences and ensuring their satisfaction.
Key Responsibilities:
- Oversee incoming bookings through various channels including phone, email, and online systems.
- Provide tailored support to clients, addressing their questions, resolving concerns, and recommending appropriate solutions.
- Efficiently navigate our booking system to accurately create, adjust, and cancel reservations.
- Collaborate with internal departments to ensure effective coordination and prompt fulfillment of client requests.
- Maintain a comprehensive understanding of our offerings, services, and policies to effectively respond to customer inquiries.
- Assist with data management, ensuring precise records of bookings and customer interactions.
- Aim to exceed performance metrics, such as booking conversion rates and customer satisfaction scores.
- Work alongside sales and marketing teams to highlight special promotions and upsell additional services to clients.
Essential Skills:
- Exceptional verbal and written communication abilities, with a warm and professional phone demeanor.
- Strong commitment to customer service, with a genuine desire to assist clients courteously and effectively.
- Outstanding organizational and time-management skills, capable of handling multiple tasks and prioritizing effectively.
- Detail-oriented mindset, ensuring accuracy in booking details and data management.
- Proficient in utilizing reservation and customer management software or quickly adapting to new technologies.
- Ability to adjust to evolving situations and manage challenging customer interactions with patience and understanding.
- Strong problem-solving capabilities, demonstrating resourcefulness in fulfilling customer needs.
- Capacity to work independently as well as collaboratively within a team setting.
Benefits:
- Opportunities for professional growth and career progression.
- A collaborative and inclusive workplace culture that encourages teamwork and innovation.
- Flexible scheduling options to support work-life balance.
- Employee discounts on our offerings.
- Remote work opportunities.
In conclusion, becoming a part of our team as a Hospitality Operations Specialist offers an exciting opportunity to enhance customer satisfaction and contribute to a vibrant workplace.
With a supportive environment, attractive benefits, and opportunities for skill enhancement, this role is perfect for those who excel in delivering exceptional customer service.
