Technical Support Specialist

2 weeks ago


San Francisco, California, United States Prescient Solutions Full time
HELPDESK ENGINEER

Prescient Solutions is a distinguished Managed IT Services Partner based in the Chicagoland area. With a reputation for excellence, we have been delivering top-tier IT services and strategic advisory support for over 27 years. We are currently seeking a motivated and entry-level Helpdesk Engineer to enhance our growing Remote IT Services team. Our team provides comprehensive support to small and medium-sized enterprises across the nation, operating continuously throughout the year.

Key Responsibilities of the Helpdesk Engineer:
  • Deliver Level 1 IT support primarily within a Microsoft ecosystem;
  • Establish and manage new user accounts utilizing Active Directory;
  • Collaborate with Network and Systems Engineers to deepen understanding of network structures and tasks in a Windows-centric environment;
  • Record incoming inquiries and resolutions through a ticketing system (e.g., Kaseya);
  • Ensure timely and budget-compliant delivery of assigned projects;
  • Document and share procedures on the SharePoint portal to educate team members and enrich our knowledge base;
  • Assist in the planning, design, and execution of hardware, software, and application upgrades for various clients.

Qualifications for the Helpdesk Engineer:
  • 1 to 3 years of experience in an entry-level IT Helpdesk role;
  • Strong verbal and written communication skills;
  • Ability to work collaboratively as part of a team while taking ownership of responsibilities;
  • Dedication to providing exceptional client service;
  • Proficient problem-solving, time management, and multitasking abilities;
  • Technical expertise in Microsoft Office, printers and peripherals, operating systems, general business applications, anti-virus software, virtualization, TCP/IP and communication protocols, servers, networks, and troubleshooting;
  • Availability to work from 7 AM to 4 PM CST.

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