Front Desk Agent

1 month ago


Vail, Colorado, United States Vail Resorts Full time
Experience the Ultimate in Customer Service

Come and be a part of our dynamic team at Vail Resorts, where we strive to provide exceptional guest experiences in the mountains. As a Front Desk Agent, you will be the face of our resort, responsible for delivering genuine and authentic service to our guests.

Key Responsibilities:
  • Ensure accurate check-in and checkout processes
  • Answer phone calls politely and efficiently to meet and exceed all guest needs and requests
  • Solve basic folio and billing discrepancies to hotel standards and guest satisfaction
  • Maintain the second effort log and follow up to ensure all requests are responded to in a timely manner
  • Creates accurate keys to guest rooms according to owner log and LMS reservations
Requirements:
  • Must be able to communicate fluently in English
  • Friendly, strong people skills
  • Somewhat strong computer skills
  • Work experience in a guest service facet- hotel preferred
  • High School Diploma or Equivalency
  • Ability to multitask in high volume situations
What We Offer:
  • Competitive pay rate of $24.07 per hour
  • Full-time schedule with opportunities for advancement
  • Excellent training and professional development
  • Referral program and employee assistance program

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.



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