Customer Service Representative
7 days ago
Customer Service Representative
At Crescent Services, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Greet guests with a warm and welcoming smile, using positive and clear communication to understand their needs and preferences.
- Process guest registrations, ensuring accurate and efficient check-in and check-out procedures.
- Verify and receive authorization for credit cards, handle cash and make change as received, and ensure accurate posting of guest room charges and house account charges.
- Promptly answer guest incoming calls, using positive and clear communication to resolve any issues or concerns.
- Ensure accurate closeout of guest's accounts at time of departure, and negotiate compromise in the event of dissatisfaction.
- Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.
- Comply with attendance rules and be available to work for scheduled shifts.
Requirements:
- At least 6 months of experience in a customer service environment.
- Excellent computer skills.
- Flexibility to work weekdays, weekends, evening shifts, and holidays.
About Us:
Crescent Services is an equal opportunity employer, committed to providing a unique and relaxing experience to our guests and an amazing environment for our associates to work in. We are proud to offer a range of benefits, including sick and vacation pay, hotel room discounts, and more.
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