Front Desk Agent

3 months ago

Vail, United States Vail Resorts Full time

 

Create Your Experience of a Lifetime

Come work and play in the mountains  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

  • Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
     

Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

 

Job Summary: 

The front desk agent is responsible for providing genuine and authentic guest service according to RockResort brand and Vail Resorts standards. This is completed through the check-in/ check-out process, guest phone calls, managing folios correctly, guest requests and all other guest interactions. A front desk agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests.

 

Job Specifications: 

  • Outlet: The Arrabelle

  • Expected Pay Range: $20.00 - $24.07 / hour 

  • Shift & Schedule Availability: Full Time

  • Skill Level: Entry, Intermediate  

 

Job Responsibilities:

  • Ensure accurate check-in and checkout processes according to RockResorts brand standards

  • Answer phone calls politely and efficiently to meet and exceed all guest needs and requests

  • Solve basic folio and billing discrepancies to hotel standards and guest satisfaction

  • Maintain the second effort log and follow up to ensure all requests are responded to in a timely manner

  • Creates accurate keys to guest rooms according to owner log and LMS reservations
  • Must have excellent guest and associate relations skills
  • Possess strong organizational and verbal communication skills
  • Accurately and timely route all communication during an emergency situation
  • Ability to sustain composure at all times and remain calm during difficult situations
  • Complies with all Resort policies, procedures and standards of operation

  • Other duties as assigned 

 

Job Requirements:

  • Must be able to communicate fluently in English 

  • Friendly, strong people skills 

  • Somewhat strong computer skills 

  • Work experience in a guest service facet- hotel preferred

  • High School Diploma or Equivilant

  • Ability to multitask in high volume situations

  • Ability to speak multiple languages a plus

 

The expected pay range is $20.00 - $24.07. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID  505594
Reference Date: 10/18/2024 
Job Code Function: Front Office  

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