Front Desk Representative

4 weeks ago


Vail, Colorado, United States Vail Resorts Full time
Job Summary:

The Front Desk Agent is responsible for providing exceptional guest service according to Vail Resorts standards. This includes check-in/check-out processes, guest phone calls, managing folios, and other guest interactions. The ideal candidate will possess strong communication and organizational skills, with the ability to multitask in high-volume situations.

Key Responsibilities:

  • Ensure accurate check-in and checkout processes
  • Answer phone calls politely and efficiently
  • Solve basic folio and billing discrepancies
  • Maintain the second effort log and follow up on requests
  • Create accurate keys to guest rooms

Requirements:

  • Must be able to communicate fluently in English
  • Friendly, strong people skills
  • Somewhat strong computer skills
  • Work experience in a guest service facet, hotel preferred
  • High School Diploma or Equivalent

Benefits:

  • Competitive pay range: $24.07/hour
  • Full-time roles eligible for health insurance, free ski passes for dependents, and critical illness and accident plans

About Vail Resorts:

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.



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