Lead Front Desk Agent

3 days ago

Vail, United States Vail Resorts Full time
Create Your Experience of a Lifetime

Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits
  • Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
Full Time roles are eligible for the above, plus:
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans
Job Summary:

The Front Desk Lead provides guidance and leadership to the Front Desk Team and is responsible for maintaining and enforcing Brand Standards of Guest Service and procedures to ensure a professional and genuine guest experience during check-in and check-out. The Front Desk Lead will possess outstanding customer service, interpersonal, and presentation skills in order to assist agents, offer guidance, and resolve guest issues and complaints. This position must have excellent problem solving skills and be able to apply good judgment in decision making. Good communication skills are required.

Job Specifications:
  • Outlet: The Arrabelle
  • Expected Pay Range: $22.00 - $23.76 / hour
  • Shift & Schedule Availability: Full Time
  • Skill Level: Lead
Job Responsibilities:
  • Ability to self-manage assigned tasks.
  • Ability to handle all guest issues quickly and accurately.
  • Be the expert on guest billing issues and able to resolve any non-zero balances quickly.
  • Applicant must be able to valet guest vehicles and provide luggage assistance.
  • Facilitate guest check-in and check-out and provide general information.
  • Professional appearance, excellent guest service skills, ability to multitask, and strong verbal communication skills are required.
  • Candidates with prior guest service experience in a fast-paced environment preferred.
  • Potential for long term professional development.
  • Other duties as assigned.
Job Requirements:
  • High school diploma or equivalent - College Degree - preferred
  • Valid driver's license - required
  • Prior front desk experience - required
  • LMS knowledge - preferred
  • Prior lead/supervisory experience - preferred


The expected pay range is $22.00 - $23.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 505609
Reference Date: 10/18/2024
Job Code Function: Front Office

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