Office Coordinator Specialist
3 weeks ago
**Job Summary:**
We are seeking a highly organized and detail-oriented Office Coordinator to join our team at TeamLogic IT of Northeastern Massachusetts. As an Office Coordinator, you will be responsible for providing exceptional customer service, scheduling appointments, and managing administrative tasks.
Key Responsibilities:
- Answer incoming calls and triage to the appropriate team member.
- Open support tickets with detailed information when new incidents arise.
- Assist Remote Services technicians with obtaining additional information during troubleshooting processes.
- Schedule onsite visits for break/fix tickets that require physical assistance submitted by customers and colleagues.
- Respond to customer questions and concerns on assigned or reopened tickets when engineers are unavailable or onsite.
- Confirm monthly, weekly, or bi-weekly appointments with customers.
- Update engineers on appointment/schedule changes in real-time.
- Work with department directors to determine resource availability when scheduling projects and tech availability.
- Collaborate with the Director of Engineering and Vice President of Operations on fleet management of company vehicles.
- Perform general administrative duties such as supply ordering, restocking, filing, shredding, etc.
Requirements:
- Strong written and verbal communication skills.
- Experience using Microsoft Office Suite.
- Familiarity with ticketing systems.
- Willingness to learn new tasks.
Preferred Qualifications:
- 3+ years of experience in resource scheduling.
- Excellent Customer Service skills.
Compensation and Benefits:
- $45,000 - $55,000 per year (estimated salary range based on location and industry standards).
- 401(k) matching.
- Health insurance.
- Paid time off.
About Us:
We are a family-owned IT Managed Services Provider located in Woburn, MA. Our primary geographical support area spans from Boston to the New Hampshire border. We prioritize relationship flexibility, allowing work arrangements that accommodate different levels of service. Join our team and become part of a network of 100 TeamLogic IT locations nationwide, ranked #45 on the MSPmentor.net Top 501 Managed Service Providers.
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