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Custom Sales Manager

1 month ago

Broomfield, Colorado, United States Crocs Full time
Job Summary

The Custom Sales Manager will play a crucial role in the implementation and execution of Crocs' customization footwear & Jibbitz program. This includes working closely with customers, vendors, and internal teams to ensure a seamless sales process for customization orders.

This role will be responsible for generating new business through various channels, including direct-to-consumer, wholesale, and pre-order platforms. The Custom Sales Manager will work collaboratively with internal teams, such as Finance, Accounting, Master Data Management, and Legal, to achieve individual sales objectives.

Key Responsibilities
  • Convert inbound leads and generate new business while achieving individual sales objectives.
  • Implement business development tasks by responding to inbound leads, identifying new opportunities, and generating new business through targeted outreach.
  • Work with customers to build designs, navigate the ordering process, and communicate the Crocs customization process.
  • Implement quick response times to customer inquiries.
  • Aid in distributor customer sales and order processing, ensuring order and design accuracy.
  • Direct communication with distribution customers, maintaining a strong understanding of product licensing and its uses.
Requirements
  • Bachelor's degree in business or a related field.
  • 3+ years of custom product sales experience.
  • 5+ years of relevant work experience.
  • Knowledge of custom and made-to-order product life cycles.
  • Highly organized and able to keep track of multiple customers/orders in a defined process.
  • Strong understanding of customization and product development processes.
  • Strong communication skills and ability to answer customer inquiries quickly and provide consultative customer service.
  • Provide clear timelines and action items for ordering, order management, and direct customer communication.
  • Knowledge of and experience working in Salesforce Service Cloud, Salesforce back-end systems & add-ons, SharePoint, Docusign, etc.
  • Strong sales management and communication skills to build and sustain relationships with sports teams, universities, and corporations.
  • Understanding of product margins.
  • Knowledge of accounts receivable standard processes.
  • Ability to build and develop working relationships with cross-functional teams and various partners internal and external to Crocs.
  • Strategic thinking and ability to develop and implement effective sales and marketing strategies.
  • Strong process-oriented approach, presentation, and problem-solving skills.
  • Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution skills.
  • Ability to influence and engage direct and indirect reports and peers.
  • Consistent track record of successful sales and marketing experience, particularly in B2B settings.
  • Ability to work independently.
  • Flexibility and adaptability to thrive in a constantly evolving, fast-paced environment.
  • A passion for innovation and creativity in delivering customized solutions.
Company Information

Crocs is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.

This position is eligible to participate in a company incentive program.

This position is eligible for company benefits, including medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.