Custom Sales Manager

3 weeks ago

Broomfield, Colorado, United States Crocs Full time

About the Role:

This position is responsible for generating new business through multiple channels, including direct-to-consumer, wholesale, and pre-order platforms. The Custom Sales Manager will work cross-functionally with internal teams to ensure a smooth sales process of customization orders.

Key Responsibilities:

  • Convert inbound leads and generate new business while achieving individual sales objectives.
  • Implement business development tasks by responding to inbound leads, identifying new opportunities, generating new business through targeted outreach, working with customers to build a design, helping customers navigate the ordering process, and communicating the Crocs customization processes with customers.
  • Implement quick response time to customer inquiries.
  • Aid in distributor customer sales and order processing.
  • Assist in the creation and processing of orders placed by distributor partners.
  • Ensure order and design accuracy.
  • Direct communication with distribution customers.
  • Strong understanding of product licensing and its uses.
  • Follow product licensing organization standards to maintain quality service.
  • Understanding of licensing and logo usage.
  • Strong organizational skills to follow systems for order accuracy.

Requirements:

  • Bachelor's degree in business or a related area.
  • 3+ years of custom product sales experience.
  • 5+ years relevant work experience.
  • Knowledge of custom and made-to-order product life cycles.
  • Highly organized and able to keep track of multiple customers/orders in a defined process.
  • Strong understanding of customization and product development processes.
  • Strong communication skills and able to answer customer inquiries quickly and provide consultative customer service.
  • Provide clear timelines and action items for ordering, order management, and direct customer communication.
  • Knowledge of and experience working in Salesforce Service Cloud, Salesforce back-end systems & add-ons, SharePoint, Docusign, etc.
  • Strong sales management and communication skills to build and sustain relationships with sports teams, universities, and corporations.
  • Understanding of product margins.
  • Knowledge of accounts receivable standard processes.
  • Ability to build and develop working relationships with cross-functional teams and various partners internal and external to Crocs.
  • Strategic thinking and ability to develop and implement effective sales and marketing strategies.
  • Strong process-oriented approach, presentation, and problem-solving skills.
  • Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
  • Ability to influence and engage direct and indirect reports and peers.
  • Consistent track record of successful sales and marketing experience, particularly in B2B settings.
  • Ability to work independently.
  • Flexibility and adaptability to thrive in a constantly evolving, fast-paced environment.
  • A passion for innovation and creativity in delivering customized solutions.

About Crocs:

Crocs is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

This position is eligible to participate in a company incentive program.

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

Job Category: Corporate

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