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Client Services Associate I

2 months ago

Santa Ana, California, United States Yardi Voyager Full time

Customer Support Specialist I

As a Customer Support Specialist I, you will play a crucial role in ensuring customer satisfaction and enhancing the overall experience for our clients.

About Yardi

Yardi is a leading global software provider specializing in innovative property management solutions tailored for various real estate sectors. Our commitment to delivering exceptional products and outstanding customer service drives our success. We value technology and strive to create a fulfilling and enjoyable work environment for our employees.

Key Responsibilities

  • Utilize your strong customer service orientation to maintain high levels of client satisfaction and foster a positive experience.
  • Handle incoming calls and respond to inquiries through various communication channels including phone, web, and email.
  • Assist clients in navigating the screening process and resolve any issues that may arise.
  • Employ your organizational skills and attention to detail to accurately document customer interactions.
  • Adhere to company policies regarding resident screening practices, safeguards, and legal compliance.
  • Follow up to ensure that all customer inquiries or issues are addressed appropriately.
  • Collaborate effectively with team members to enhance service delivery.
  • Escalate unresolved customer inquiries or complaints to the appropriate personnel for prompt resolution.
  • Process resident screening interactions, including emails and re-evaluations.
  • Utilize computer systems to track, gather information, and troubleshoot customer issues.

Qualifications

  • Associate degree or equivalent experience preferred.
  • A minimum of 2 years of direct customer service experience is required.
  • Excellent telephone communication skills and the ability to convey information effectively.
  • Proficiency in Microsoft Office Suite and Outlook.
  • Outstanding written and verbal communication abilities.
  • Strong customer service skills with a commitment to going above and beyond.
  • Exceptional attention to detail, organizational skills, and the ability to prioritize tasks effectively.
  • Capability to meet critical deadlines and manage multiple tasks in a dynamic environment.
  • Strong interpersonal skills, demonstrating professionalism and approachability.

Preferred Qualifications

  • Experience with customer relationship management (CRM) tools is advantageous.

What We Offer

At Yardi, we provide a supportive work environment with competitive compensation and comprehensive benefits, including medical/dental coverage, paid time off, sick leave, paid holidays, 401(k), profit sharing, life insurance, and more. Our corporate culture emphasizes integrity, respect, trust, responsibility, and enjoyment in the workplace.

We are dedicated to creating a diverse team of over 7,000 employees across more than 40 locations worldwide, all focused on developing exceptional real estate software products and fostering a collaborative atmosphere.

We encourage all interested candidates to apply through our official application portal.

Yardi is an equal opportunity employer.