Biomedical Equipment Coordinator

6 days ago

Knoxville, Tennessee, United States Agiliti Health Full time
Job Description:

The Technical Services Coordinator - Equipment Management Specialist oversees and coordinates the biomedical and field service technicians assigned to a designated location, ensuring that medical equipment at the office and customer locations is timely and cost-effectively inspected, repaired and maintained. The Technical Services Coordinator - Equipment Management Specialist ensures that accurate and detailed equipment records are kept, assists in growing technical services revenue and supports key daily office functions. The Technical Service Coordinator - Equipment Management Specialist who works at a district office location also assists in managing the supply inventory and ensuring the accuracy and timeliness of customer billing functions.

Key Responsibilities:

  • Participate and partner with key staff members to promote revenue growth, cost containment and expansion of services with existing and potential customers.
  • Understand and use effective conflict resolution skills, e.g., identifies and resolves customer, employee and service concerns, discrepancies and disagreements.
  • Maintain compliance with International Organization for Standardization (ISO) regulations, if applicable.
  • Manage requisitions, parts and supply inventory and purchase orders.
  • Complete required documentation, reports and updates to support business.
  • Possess knowledge of, and can articulate, policies and procedures.
  • Ensure accurate documentation is completed in a timely manner to meet regulatory compliance needs.
  • Provide focus and helps establish priorities for technical team.
  • Ensure equipment incidents, recalls, upgrades and modifications are completed in compliance with directives and documented accordingly.
  • Coordinate and trains technical services technicians. Provides cross and lateral training, emphasizing continuous improvement and teamwork, and provides on-going feedback with focused action steps for areas of improvement.
  • Holds self and other technical services technicians accountable for completion of assignments.
  • Maintains performance expectations to support operational budget.
  • Proactively manages continuous improvement opportunities and initiatives.

Requirements:

  • Associates degree in an Applied Science (electronics or biomedical equipment technology preferred) or equivalent military training required; Bachelors degree preferred.
  • At least 1 year of technical experience.
  • Knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers and medical equipment manufacturers.
  • Medical equipment preventive maintenance, repair and handling experience. Able to read and understand technical manuals and electric/pneumatic schematics.
  • Demonstrated competency to perform operational verification procedures, preventive maintenance and repair service on various equipment.
  • Proficient in the use of test equipment.
  • Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
  • Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required.
  • Valid drivers license.
  • Able to lift and/or push 75 pounds.

Behavioral Skills:

  • Possesses quality orientation with a get it right the first time attitude.
  • Complies with patient privacy laws in all matters.
  • Effectively builds credibility and trust with customer administration, clinicians and staff.
  • Maintains and projects confidence, enthusiasm and a professional image.
  • Flexible, coachable.
  • Demonstrates strong communication and presentation skills (listening, writing and speaking).
  • Demonstrates team orientation and shows respect for others.
  • Proactive and self-directed.
  • Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
  • Organized; prioritizes to meet deadlines.
  • Customer-focused; willing to go above and beyond.

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