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Inside Technical Sales Specialist
2 months ago
Salary: $70,000 - $85,000 base salary
Bluco, a leader in manufacturing, is looking for a dedicated Technical Inside Sales professional to enhance our operational success. This role is crucial in bridging the gap between our Sales department and clients, requiring strong technical knowledge to facilitate effective communication.
The selected candidate will face complex challenges that aid in the planning and execution of customer orders. As a vital point of contact, you will work closely with various teams to ensure that customer requirements are met with outstanding service and communication.
Key Responsibilities
Customer Interaction
- Oversee and manage the processing and fulfillment of customer orders.
- Serve as the primary contact for customers, addressing inquiries related to quotes, inventory status, warranty claims, and shipment tracking.
- Provide technical assistance and product information to customers, supporting their sales needs.
- Monitor daily customer orders to ensure timely progression and prioritization.
- Proactively identify potential delays, keeping customers informed about inventory levels and restocking timelines.
Software Proficiency
- Master the Sage 100 ERP system for managing sales orders, inventory, and customer records.
- Utilize customized shipping boards to maintain order accuracy.
- Develop and manage timelines to ensure all tasks are completed on schedule.
- Document all necessary steps involved in the sales fulfillment process.
Collaboration with Teams
- Facilitate order processing by collaborating with the Sales team to meet customer expectations.
- Manage inventory levels for new orders, coordinating closely with the Warehouse team for shipment scheduling.
- Adapt to challenges and provide support to both Sales and Warehouse teams as needed.
Qualifications
- Minimum of 5 years of experience in a technical sales support or customer service role within the industrial equipment manufacturing sector.
- A degree in Operations, Engineering, or Manufacturing, or a strong technical background with relevant product support experience.
- Comfortable engaging with customers and addressing their inquiries regarding services.
- Ability to manage multiple tasks with a strong emphasis on customer service, recalling guidelines and responding promptly to inquiries.
- Proficient in using ERP systems and Microsoft (or equivalent) productivity software.
