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Guest Experience Ambassador

2 months ago

St Louis MO USA, United States Oak View Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Ambassador. As a key member of our event staff, you will be responsible for providing exceptional service to our guests and ensuring a safe and enjoyable experience at Chaifetz Arena.

Key Responsibilities
  • Provide Exceptional Customer Service: Greet guests, answer questions, and resolve issues in a professional and courteous manner.
  • Event Support: Assist with event setup, ticket scanning, and crowd control management.
  • Facility Operations: Monitor guest conduct, ensure compliance with building policies, and report any safety concerns to supervisory staff.
  • Team Player: Collaborate with other event staff to ensure a seamless and enjoyable experience for our guests.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required for this role.
  • Excellent Communication Skills: The ability to communicate clearly and effectively with guests and colleagues is essential.
  • Flexibility and Adaptability: The ability to work a variety of shifts, including evenings, weekends, and holidays, is required.
  • Teamwork and Problem-Solving: The ability to work collaboratively with others and think critically to resolve issues is essential.
About Oak View Group

Oak View Group is a leading provider of venue development, management, and premium hospitality services for the live event industry. We are committed to creating exceptional experiences for our guests and providing opportunities for our employees to grow and develop their skills.