Guest Experience Ambassador

3 days ago


Miami FL USA, United States EAST, Miami Full time
About Us

EAST, Miami is a dynamic and innovative hospitality brand that thrives on creativity and excitement. We're not just a hotel, we're a community that values individuality and sustainability.

Job Overview

This role is a key part of our Guest Experience team, responsible for crafting authentic and memorable experiences for our guests. We prioritize our guests' needs and strive to exceed their expectations in every aspect of their journey with us.

Key Responsibilities
  • Provide exceptional guest service, ensuring maximum satisfaction through personal recognition and prompt attention.
  • Deliver the brand promise by providing a unique and personalized experience for each guest.
  • Register and escort all arrivals, ensuring a seamless and efficient check-in process.
  • Liaise with other departments and external partners to ensure excellent service delivery.
  • Handle guest complaints and inquiries in a courteous and efficient manner.
Requirements
  • Minimum 1 year of relevant experience in hospitality, preferably in a hotel or serviced apartment setting.
  • Graduate from a hotel school is preferred.
  • Strong interpersonal and communication skills, with excellent command of both written and spoken English.
What We're Looking For
  1. Adaptable Thinkers: You thrive on change and are energized by our dynamic environment.
  2. Feedback Enthusiasts: You value open communication and are not afraid to give or receive feedback to help us grow together.
  3. Passionate Pioneers: You bring energy and zeal to make a difference every day, connecting with a team that shares your values.
Benefits
  • Dine at our team canteen and save on meals.
  • Enjoy complimentary room nights at all of our hotels.
  • Benefit from comprehensive medical, dental, and vision benefits, along with annual medical check-ups.
  • Enjoy discounts at our restaurants and bars.
  • Speak up and put your own ideas into action.
  • Discounted transportation passes and parking nearby.
Fun Leave

We offer an annual paid Fun Leave, a day dedicated to having a blast and recharging your batteries.



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